shipping + returns

SHIPPING

  • Shipping starts from the date you place your order and is done in business days: Monday - Friday, excluding holidays.

  • Allow up to 2-7 business days to package your product(s) for sending.

  • Some items may be shipped separately.


RETURNS

There are no refunds or exchange on purchased art. Any art piece, including any made to order pieces, are final sale.

ArtByCarly cannot be responsible for lost or damaged items. If there happens to be a lost or damaged shipment, please contact ArtByCarly within 30 days in order to file a claim for reimbursement.

All shipping fees are non-refundable and all return shipping cost due to damage are the responsibility of the buyer. Contact carly@artbycarly for any further information, questions or concerns in regards to receiving any damaged goods.

PRICING

All prices are well thought out and priced individually based on size, materials, time and cost. Commissioned work is priced the same as well. For any custom quotes, please contact Carly at carly@artbycarly.com

ART FAQ’S

THE PIECE I WANT IS ‘SOLD OUT’. NOW WHAT?

If the piece you’re wanting to buy is sold out, unfortunately that’s all she wrote. Every piece is uniquely made and cannot be replicated. There’s the slight chance that a print may be in the works, or there’s always the option to have a custom made piece that fits the same feel and need you’re wanting.

How much does a custom piece cost?

It all depends on the size, materials and time required to make your piece for you. Every piece is uniquely and custom made. For a custom quote, please contact Carly at carly@artbycarly.com

DO THE PIECES COME READY TO HANG?

Yes! They do! They come ready to hang on your wall. You can certainly add any custom hanging/framing to your piece if you want as well, as once you purchase it, it’s yours to keep.

HOW LONG DOES IT TAKE YOU TO DO A PAINTING?

It really depends. It depends on current work load as well as the difficulty of the piece. If it’s a custom piece, it can take anywhere from a week to a month or longer to create. As for my own original art pieces, some paintings take me 4 hours, some paintings take me weeks or months to finish. Each piece is unique and requires different challenges.

DO YOU OFFER DISCOUNTS?

Typically, no. If you work as a designer, or with a design studio, contact Carly at carly@artbycarly.com

I do offer some discounts for my prints from time to time, but rarely offer discounts for my artwork. So if you see one going on - be sure to snag any piece you’ve been eyeing right away.

DO YOU TEACH CLASSES?

Not yet, but know that it’s something that’s been brought up multiple times and may be happening in the near future.

I SENT AN EMAIL/INSTAGRAM DM/FACEBOOK MESSAGE AND HAVEN’T HEARD ANYTHING. HOW COME?

First of all, so sorry about that! Due to receiving messages on multiple platforms, it can be tricky and difficult to keep up with everyone and every message. Please try again and thank you so much for your patience!

PHOTOGRAPHY FAQ’S

I HAVE A TIGHT BUDGET. CAN YOU STILL PHOTOGRAPH MY EVENT/WEDDING/FAMILY SESSION?

I’m a big believer in not causing any financial stress. Especially when it comes to wedding days, considering the investment that goes into it already. That said, my pricing is valued at my talent, the time it takes to edit + take the photos, the equipment, the experience and the products included. If the price packages I offer you do not fit your budget, we can certainly talk about creating a custom package specific to your event and needs, or I’d be happy to refer you to handful of other photographers that do great work as well.

HOW MANY HOURS DO YOU PHOTOGRAPH FOR A WEDDING?

Typically the hours I shoot are between 6-10 hours.

DO YOU USE A SECOND PHOTOGRAPHER for weddings?

That’s always an option and something we can work into your package/contract.

HOW MANY HOURS DO YOU PHOTOGRAPH FOR A family/lifestyle session?

For a single session, it averages about 45 minutes - an hour. I work hard to get the photos that I know you’re going to love, so if we go over an hour, we go over an hour at no additional cost to you. It just depends on how the session is going, especially with kiddos and weather.

HOW SOON CAN WE EXPECT OUR PHOTOS?

I always say within 30 days, however, turn around time tends to be sooner than that.

WHAT DO WE WEAR FOR OUR PHOTO SESSION?

I always recommend wearing what you’re comfortable in. If you’re uncomfortable in the clothes you’re wearing, it’ll show in the pictures. Make sure you feel confident and wonderful in what you’ll be wearing.

I SENT AN EMAIL/INSTAGRAM DM/FACEBOOK MESSAGE AND HAVEN’T HEARD ANYTHING. HOW COME?

First of all, so sorry about that! Due to receiving messages on multiple platforms, it can be tricky and difficult to keep up with everyone and every message. Please try again and thank you so much for your patience!